America's Best Retailers 2023

By Newsweek

America's Best Retailers 2023

When we think of the best retailers, the ones that stand out are those that offer high-quality products, competitive prices and provide superior customer service. These businesses understand the needs and preferences of their customers and go above and beyond to meet or exceed their expectations. They also have loyal and satisfied customers who trust and recommend them to others. Some examples of the retailers who made our list are Trader Joe's, L.L. Bean, Target, Costco, Wawa and Bath and Body Works.

Newsweek and the global market research and consumer data firm Statista are proud to announce our ranking of America's Best Retailers 2023. In an independent survey, shoppers were asked to evaluate stores in 39 product categories to determine the best retailers. Participants were asked about their likelihood of recommending a retailer to friends and family and how they rated it based on factors including price, selection, and overall atmosphere. The number of winners in each category varies by the number of eligible companies.

We hope you find our ranking helpful when choosing where to shop for yourself and your family.

Rank	Retailer	Parent Category	Category	Score
1	JoS. A. Bank	Clothing	Apparel	88.80
2	Tommy Bahama	Clothing	Apparel	87.11
3	Uniqlo	Clothing	Apparel	87.05
4	Levi's	Clothing	Apparel	86.52
5	Hollister	Clothing	Apparel	86.49
6	Guess	Clothing	Apparel	86.36
7	Buckle	Clothing	Apparel	85.97
8	American Eagle Outfitters	Clothing	Apparel	85.74
9	Anthropologie	Clothing	Apparel	85.39
10	Banana Republic	Clothing	Apparel	85.30
1	Puma	Clothing	Athletic Apparel	87.53
2	Athleta	Clothing	Athletic Apparel	87.39
3	Under Armour	Clothing	Athletic Apparel	87.17
4	Nike	Clothing	Athletic Apparel	87.13
5	Lululemon Athletica	Clothing	Athletic Apparel	86.77
1	Carter's	Clothing	Baby/Children's Clothing	86.38
2	OshKosh B'gosh	Clothing	Baby/Children's Clothing	86.18
3	Pottery Barn Kids	Clothing	Baby/Children's Clothing	84.86
4	The Children's Place	Clothing	Baby/Children's Clothing	84.68
5	Baby Depot	Clothing	Baby/Children's Clothing	82.76
1	Lovely	Clothing	Bridal Fashion	92.12
2	Bella Bridesmaids	Clothing	Bridal Fashion	88.11
3	Fabulous Frocks	Clothing	Bridal Fashion	83.87
4	David's Bridal	Clothing	Bridal Fashion	82.47
5	Camille La Vie	Clothing	Bridal Fashion	81.96
1	Von Maur	Clothing	Department Stores	92.01
2	Neiman Marcus	Clothing	Department Stores	89.25
3	Saks Fifth Avenue	Clothing	Department Stores	89.02
4	Nordstrom	Clothing	Department Stores	88.82
5	Bloomingdale's	Clothing	Department Stores	88.69
1	Burkes Outlet	Clothing	Discount Clothing	89.12
2	Nordstrom Rack	Clothing	Discount Clothing	85.33
3	Saks OFF 5TH	Clothing	Discount Clothing	85.07
4	T.J.Maxx	Clothing	Discount Clothing	84.85
5	Marshalls	Clothing	Discount Clothing	84.15
1	Brighton	Clothing	Fashion Accessories	87.97
2	Fossil	Clothing	Fashion Accessories	87.56
3	BoxLunch	Clothing	Fashion Accessories	87.51
4	Hot Topic	Clothing	Fashion Accessories	84.39
5	francesca's	Clothing	Fashion Accessories	83.44
1	Boot Barn	Clothing	Footwear Retailers (multi-brand)	95.59
2	Fleet Feet	Clothing	Footwear Retailers (multi-brand)	86.42
3	Shoe Sensation	Clothing	Footwear Retailers (multi-brand)	86.00
4	Journeys	Clothing	Footwear Retailers (multi-brand)	85.80
5	Shoe Dept. Encore	Clothing	Footwear Retailers (multi-brand)	85.41
1	Johnston & Murphy	Clothing	Footwear Retailers (single-brand)	90.63
2	Vans	Clothing	Footwear Retailers (single-brand)	89.01
3	Merrell	Clothing	Footwear Retailers (single-brand)	88.70
4	Balenciaga	Clothing	Footwear Retailers (single-brand)	88.04
5	UGG	Clothing	Footwear Retailers (single-brand)	87.77
1	Kendra Scott	Clothing	Jewelry	90.88
2	Pandora	Clothing	Jewelry	90.07
3	James Avery	Clothing	Jewelry	88.63
4	Swarovski	Clothing	Jewelry	87.63
5	Kay Jewelers	Clothing	Jewelry	87.22
1	Van Cleef & Arpels	Clothing	Jewelry (High-End)	92.74
2	Cartier	Clothing	Jewelry (High-End)	90.06
3	Tiffany & Co.	Clothing	Jewelry (High-End)	89.97
4	Graff	Clothing	Jewelry (High-End)	89.46
5	David Yurman	Clothing	Jewelry (High-End)	88.69
1	Adam & Eve	Clothing	Lingerie & Underwear	90.59
2	Jockey	Clothing	Lingerie & Underwear	87.20
3	La Perla	Clothing	Lingerie & Underwear	87.09
4	Soma	Clothing	Lingerie & Underwear	86.71
5	Victoria's Secret	Clothing	Lingerie & Underwear	86.63
1	Dior	Clothing	Luxury Fashion & Accessories	91.04
2	Chanel	Clothing	Luxury Fashion & Accessories	89.40
3	Michael Kors	Clothing	Luxury Fashion & Accessories	89.27
4	Louis Vuitton	Clothing	Luxury Fashion & Accessories	88.91
5	Burberry	Clothing	Luxury Fashion & Accessories	88.43
6	Gucci	Clothing	Luxury Fashion & Accessories	88.41
7	Dolce & Gabbana	Clothing	Luxury Fashion & Accessories	88.38
8	Giorgio Armani	Clothing	Luxury Fashion & Accessories	88.16
9	Versace	Clothing	Luxury Fashion & Accessories	87.51
10	Prada	Clothing	Luxury Fashion & Accessories	87.21
1	L.L.Bean	Clothing	Outdoor Apparel	90.16
2	Orvis	Clothing	Outdoor Apparel	88.29
3	Patagonia	Clothing	Outdoor Apparel	88.14
4	The North Face	Clothing	Outdoor Apparel	88.08
5	Duluth Trading Co.	Clothing	Outdoor Apparel	87.59
1	Ralph Lauren	Clothing	Premium Apparel	89.45
2	Hugo Boss	Clothing	Premium Apparel	88.14
3	Tommy Hilfiger	Clothing	Premium Apparel	87.79
4	Men's Wearhouse	Clothing	Premium Apparel	86.59
5	Calvin Klein	Clothing	Premium Apparel	86.51
1	Dooney & Bourke	Clothing	Purses/Bags	94.45
2	Vera Bradley	Clothing	Purses/Bags	91.37
3	Kate Spade	Clothing	Purses/Bags	90.25
4	Coach	Clothing	Purses/Bags	88.87
5	Tory Burch	Clothing	Purses/Bags	88.50
1	Style Encore	Clothing	Second-Hand Clothing & Products	88.74
2	Once Upon A Child	Clothing	Second-Hand Clothing & Products	84.49
3	Buffalo Exchange	Clothing	Second-Hand Clothing & Products	83.55
4	Clothes Mentor	Clothing	Second-Hand Clothing & Products	81.31
5	AMVETS Thrift Store	Clothing	Second-Hand Clothing & Products	81.06
1	Madewell	Clothing	Women's Apparel	89.66
2	J.Jill	Clothing	Women's Apparel	89.38
3	LOFT	Clothing	Women's Apparel	89.22
4	White House Black Market	Clothing	Women's Apparel	88.42
5	Torrid	Clothing	Women's Apparel	88.26
6	Talbots	Clothing	Women's Apparel	87.94
7	Free People	Clothing	Women's Apparel	87.92
8	Altar'd State	Clothing	Women's Apparel	86.97
9	Chico's	Clothing	Women's Apparel	86.23
10	Cato Fashions	Clothing	Women's Apparel	85.99
1	See's Candies	Food, Health & Beauty	Chocolate and Candy Stores	90.88
2	Rocky Mountain Chocolate Factory	Food, Health & Beauty	Chocolate and Candy Stores	90.55
3	Lindt	Food, Health & Beauty	Chocolate and Candy Stores	88.72
4	Russell Stover	Food, Health & Beauty	Chocolate and Candy Stores	87.92
5	Great American Cookies	Food, Health & Beauty	Chocolate and Candy Stores	87.80
1	Sheetz	Food, Health & Beauty	Convenience Stores	88.28
2	Wawa	Food, Health & Beauty	Convenience Stores	87.89
3	Love's	Food, Health & Beauty	Convenience Stores	87.61
4	QuikTrip	Food, Health & Beauty	Convenience Stores	87.47
5	Thorntons	Food, Health & Beauty	Convenience Stores	84.34
1	Trader Joe's	Food, Health & Beauty	Discount Supermarkets	89.26
2	WinCo Foods	Food, Health & Beauty	Discount Supermarkets	89.01
3	Aldi	Food, Health & Beauty	Discount Supermarkets	84.63
1	Warby Parker	Food, Health & Beauty	Eyewear	88.14
2	MyEyeDr.	Food, Health & Beauty	Eyewear	87.55
3	Pearle Vision	Food, Health & Beauty	Eyewear	85.82
4	Cohen's Fashion Optical	Food, Health & Beauty	Eyewear	85.33
5	LensCrafters	Food, Health & Beauty	Eyewear	84.87
1	HearUSA	Food, Health & Beauty	Hearing Care	85.61
2	Amplifon	Food, Health & Beauty	Hearing Care	80.69
3	Beltone	Food, Health & Beauty	Hearing Care	79.76
1	Bath and Body Works	Food, Health & Beauty	Perfume and Cosmetics	91.37
2	Ulta Beauty	Food, Health & Beauty	Perfume and Cosmetics	89.19
3	Merle Norman Cosmetics	Food, Health & Beauty	Perfume and Cosmetics	88.84
4	Sephora	Food, Health & Beauty	Perfume and Cosmetics	88.33
5	LUSH	Food, Health & Beauty	Perfume and Cosmetics	86.73
1	Good Neighbor Pharmacy	Food, Health & Beauty	Pharmacies and Drugstores	86.66
2	Giant Eagle Pharmacy	Food, Health & Beauty	Pharmacies and Drugstores	85.32
3	Health Mart Pharmacy	Food, Health & Beauty	Pharmacies and Drugstores	84.22
1	Wegmans	Food, Health & Beauty	Supermarkets	92.01
2	Publix	Food, Health & Beauty	Supermarkets	90.88
3	Natural Grocers	Food, Health & Beauty	Supermarkets	88.41
4	Earth Fare	Food, Health & Beauty	Supermarkets	88.35
5	Sprouts	Food, Health & Beauty	Supermarkets	87.97
6	The Fresh Market	Food, Health & Beauty	Supermarkets	87.89
7	Weis Markets	Food, Health & Beauty	Supermarkets	87.25
8	Whole Foods Market	Food, Health & Beauty	Supermarkets	87.15
9	Key Food	Food, Health & Beauty	Supermarkets	86.65
10	Harps Food Stores	Food, Health & Beauty	Supermarkets	86.16
1	Costco	Food, Health & Beauty	Superstores and Warehouse Club Stores	88.16
2	Target	Food, Health & Beauty	Superstores and Warehouse Club Stores	86.65
3	Sam's Club	Food, Health & Beauty	Superstores and Warehouse Club Stores	85.67
4	Meijer	Food, Health & Beauty	Superstores and Warehouse Club Stores	85.39
5	BJ's	Food, Health & Beauty	Superstores and Warehouse Club Stores	85.04
1	Hobby Lobby	Home Goods	Arts and Crafts	89.16
2	Michaels	Home Goods	Arts and Crafts	86.56
3	Jo-Ann	Home Goods	Arts and Crafts	85.91
4	Old Time Pottery	Home Goods	Arts and Crafts	85.61
5	Artist & Craftsman Supply	Home Goods	Arts and Crafts	85.19
1	O'Reilly Auto Parts	Home Goods	Auto Supplies	85.73
2	Advance Auto Parts	Home Goods	Auto Supplies	84.98
3	AutoZone	Home Goods	Auto Supplies	84.84
1	2nd & Charles	Home Goods	Bookstores	92.84
2	Barnes & Noble	Home Goods	Bookstores	89.67
3	Books-A-Million	Home Goods	Bookstores	87.52
1	Bass Pro Shops	Home Goods	Camping & Outdoor Gear (Hunting, Fishing)	90.47
2	Cabela's	Home Goods	Camping & Outdoor Gear (Hunting, Fishing)	89.74
3	REI	Home Goods	Camping & Outdoor Gear (Hunting, Fishing)	89.48
4	Sportsman's Warehouse	Home Goods	Camping & Outdoor Gear (Hunting, Fishing)	86.55
5	Sierra Trading Post	Home Goods	Camping & Outdoor Gear (Hunting, Fishing)	85.00
1	Homesense	Home Goods	Discount Home Goods	88.30
2	Tuesday Morning	Home Goods	Discount Home Goods	86.22
3	Five Below	Home Goods	Discount Home Goods	84.27
1	American Signature Furniture	Home Goods	Furniture	87.06
2	American Furniture Warehouse	Home Goods	Furniture	87.00
3	IKEA	Home Goods	Furniture	86.50
4	La-Z-Boy	Home Goods	Furniture	85.74
5	Conn's HomePlus	Home Goods	Furniture	85.21
1	Crate&Barrel	Home Goods	Home Goods & Decor	88.42
2	HomeGoods	Home Goods	Home Goods & Decor	86.72
3	World Market	Home Goods	Home Goods & Decor	86.29
4	Kirkland's Home	Home Goods	Home Goods & Decor	85.88
5	Pier 1	Home Goods	Home Goods & Decor	85.56
1	Tractor Supply Co	Home Goods	Home Improvement Stores	87.48
2	Menards	Home Goods	Home Improvement Stores	86.57
3	Lowe's	Home Goods	Home Improvement Stores	85.75
4	Rural King	Home Goods	Home Improvement Stores	85.41
5	Home Depot	Home Goods	Home Improvement Stores	85.26
1	Petsense	Home Goods	Pet Care	87.64
2	PetSmart	Home Goods	Pet Care	87.29
3	Pet Supplies Plus	Home Goods	Pet Care	87.09
4	Pet Depot	Home Goods	Pet Care	86.53
5	PETCO	Home Goods	Pet Care	85.29
1	Ethan Allen	Home Goods	Premium Furniture	92.48
2	Havertys Furniture	Home Goods	Premium Furniture	88.74
3	Ballard Designs	Home Goods	Premium Furniture	87.97
4	Bassett	Home Goods	Premium Furniture	87.64
5	Pottery Barn	Home Goods	Premium Furniture	87.39
1	Golf Galaxy	Home Goods	Sporting Goods/Equipment (Team sports, Golf etc.)	90.15
2	Scheels	Home Goods	Sporting Goods/Equipment (Team sports, Golf etc.)	89.79
3	Academy Sports + Outdoors	Home Goods	Sporting Goods/Equipment (Team sports, Golf etc.)	87.10
4	PGA Tour Superstore	Home Goods	Sporting Goods/Equipment (Team sports, Golf etc.)	86.28
5	Hibbett Sports	Home Goods	Sporting Goods/Equipment (Team sports, Golf etc.)	84.98
1	LEGO	Home Goods	Toys	92.04
2	Disney Store	Home Goods	Toys	89.75
3	Build-A-Bear Workshop	Home Goods	Toys	86.70

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Methodology:
The America's Best Retailers 2023 rankings were identified from the results of an independent survey of more than 9,000 U.S. customers who have shopped at the retailers in-person in the past three years. In total, over 140,000 evaluations were collected. The awarded retailers each received on average 100 evaluations from customers.

The survey was conducted on retailers from 39 categories, providing results for a broad-spectrum of customer experiences in traditional retail.

For each category, only retailers present in at least two census regions have been included in the list (exceptions made for retailers with 600 or more locations).

In total, the survey took an average of 9-11 minutes to complete, and the field period ran from February to March 2023.

The final assessment and rankings were based on the Likelihood of Recommendation (50% of the final score) and five evaluation criteria (also 50% of the final score):

1. Products: measures the quality, price, range and variety of products offered in-store.

2. Customer Service: measures the friendliness, helpfulness, and availability of employees in-store.

3. Atmosphere: measures the general atmosphere, lighting/illumination, music and cleanliness of stores.

4. Accessibility: measures the parking availability, store hours and convenience of store location.

5. Shop Layout: measures the order that products are displayed, aisle size, product presentation, mannequins and store size.

The top 3-10 retailers based on category size receiving the highest scores in each category were awarded as America's Best Retailers 2023.

Disclaimer: The rankings are comprised exclusively of retailers that are eligible regarding the scope described in this document. A mention in the ranking is a positive recognition based on peer recommendations and publicly available data sources at the time. The ranking is the result of an elaborate process which, due to the interval of datacollection and analysis, is a reflection of the last three calendar years. Furthermore, events following March 31, 2023, and/or pertaining to individual persons affiliated/associated to the retailers were not included in the metrics. As such, the results of this ranking should not be used as the sole source of information for future deliberations. The information provided in this ranking should be considered in conjunction with other available information about retailers or, if possible, accompanied by a visit to a retailer. The quality of retailers that are not included in the rankings is not disputed.

About Statista R: Statista R is a world leader in the creation of company, brand, and product rankings, based on comprehensive market research and data analysis.

With a team of over 100 expert analysts and partnerships with more than 50 media publications across all continents, Statista creates transparency for consumers and helps companies build trust and recognition across a plethora of industries and product categories.

Please visit r.statista.com for further information about Statista R and our rankings.

Download the full methodology here.