America's Best Retailers 2023

America's Best Retailers 2023

When we think of the best retailers, the ones that stand out are those that offer high-quality products, competitive prices and provide superior customer service. These businesses understand the needs and preferences of their customers and go above and beyond to meet or exceed their expectations. They also have loyal and satisfied customers who trust and recommend them to others. Some examples of the retailers who made our list are Trader Joe's, L.L. Bean, Target, Costco, Wawa and Bath and Body Works.

Newsweek and the global market research and consumer data firm Statista are proud to announce our ranking of America's Best Retailers 2023. In an independent survey, shoppers were asked to evaluate stores in 39 product categories to determine the best retailers. Participants were asked about their likelihood of recommending a retailer to friends and family and how they rated it based on factors including price, selection, and overall atmosphere. The number of winners in each category varies by the number of eligible companies.

We hope you find our ranking helpful when choosing where to shop for yourself and your family.

Nancy Cooper Signature 5
RankRetailerParent CategoryCategoryScore
1JoS. A. BankClothingApparel88.80
2Tommy BahamaClothingApparel87.11
8American Eagle OutfittersClothingApparel85.74
10Banana RepublicClothingApparel85.30
1PumaClothingAthletic Apparel87.53
2AthletaClothingAthletic Apparel87.39
3Under ArmourClothingAthletic Apparel87.17
4NikeClothingAthletic Apparel87.13
5Lululemon AthleticaClothingAthletic Apparel86.77
1Carter'sClothingBaby/Children's Clothing86.38
2OshKosh B'goshClothingBaby/Children's Clothing86.18
3Pottery Barn KidsClothingBaby/Children's Clothing84.86
4The Children's PlaceClothingBaby/Children's Clothing84.68
5Baby DepotClothingBaby/Children's Clothing82.76
1LovelyClothingBridal Fashion92.12
2Bella BridesmaidsClothingBridal Fashion88.11
3Fabulous FrocksClothingBridal Fashion83.87
4David's BridalClothingBridal Fashion82.47
5Camille La VieClothingBridal Fashion81.96
1Von MaurClothingDepartment Stores92.01
2Neiman MarcusClothingDepartment Stores89.25
3Saks Fifth AvenueClothingDepartment Stores89.02
4NordstromClothingDepartment Stores88.82
5Bloomingdale'sClothingDepartment Stores88.69
1Burkes OutletClothingDiscount Clothing89.12
2Nordstrom RackClothingDiscount Clothing85.33
3Saks OFF 5THClothingDiscount Clothing85.07
4T.J.MaxxClothingDiscount Clothing84.85
5MarshallsClothingDiscount Clothing84.15
1BrightonClothingFashion Accessories87.97
2FossilClothingFashion Accessories87.56
3BoxLunchClothingFashion Accessories87.51
4Hot TopicClothingFashion Accessories84.39
5francesca'sClothingFashion Accessories83.44
1Boot BarnClothingFootwear Retailers (multi-brand)95.59
2Fleet FeetClothingFootwear Retailers (multi-brand)86.42
3Shoe SensationClothingFootwear Retailers (multi-brand)86.00
4JourneysClothingFootwear Retailers (multi-brand)85.80
5Shoe Dept. EncoreClothingFootwear Retailers (multi-brand)85.41
1Johnston & MurphyClothingFootwear Retailers (single-brand)90.63
2VansClothingFootwear Retailers (single-brand)89.01
3MerrellClothingFootwear Retailers (single-brand)88.70
4BalenciagaClothingFootwear Retailers (single-brand)88.04
5UGGClothingFootwear Retailers (single-brand)87.77
1Kendra ScottClothingJewelry90.88
3James AveryClothingJewelry88.63
5Kay JewelersClothingJewelry87.22
1Van Cleef & ArpelsClothingJewelry (High-End)92.74
2CartierClothingJewelry (High-End)90.06
3Tiffany & Co.ClothingJewelry (High-End)89.97
4GraffClothingJewelry (High-End)89.46
5David YurmanClothingJewelry (High-End)88.69
1Adam & EveClothingLingerie & Underwear90.59
2JockeyClothingLingerie & Underwear87.20
3La PerlaClothingLingerie & Underwear87.09
4SomaClothingLingerie & Underwear86.71
5Victoria's SecretClothingLingerie & Underwear86.63
1DiorClothingLuxury Fashion & Accessories91.04
2ChanelClothingLuxury Fashion & Accessories89.40
3Michael KorsClothingLuxury Fashion & Accessories89.27
4Louis VuittonClothingLuxury Fashion & Accessories88.91
5BurberryClothingLuxury Fashion & Accessories88.43
6GucciClothingLuxury Fashion & Accessories88.41
7Dolce & GabbanaClothingLuxury Fashion & Accessories88.38
8Giorgio ArmaniClothingLuxury Fashion & Accessories88.16
9VersaceClothingLuxury Fashion & Accessories87.51
10PradaClothingLuxury Fashion & Accessories87.21
1L.L.BeanClothingOutdoor Apparel90.16
2OrvisClothingOutdoor Apparel88.29
3PatagoniaClothingOutdoor Apparel88.14
4The North FaceClothingOutdoor Apparel88.08
5Duluth Trading Co.ClothingOutdoor Apparel87.59
1Ralph LaurenClothingPremium Apparel89.45
2Hugo BossClothingPremium Apparel88.14
3Tommy HilfigerClothingPremium Apparel87.79
4Men's WearhouseClothingPremium Apparel86.59
5Calvin KleinClothingPremium Apparel86.51
1Dooney & BourkeClothingPurses/Bags94.45
2Vera BradleyClothingPurses/Bags91.37
3Kate SpadeClothingPurses/Bags90.25
5Tory BurchClothingPurses/Bags88.50
1Style EncoreClothingSecond-Hand Clothing & Products88.74
2Once Upon A ChildClothingSecond-Hand Clothing & Products84.49
3Buffalo ExchangeClothingSecond-Hand Clothing & Products83.55
4Clothes MentorClothingSecond-Hand Clothing & Products81.31
5AMVETS Thrift StoreClothingSecond-Hand Clothing & Products81.06
1MadewellClothingWomen's Apparel89.66
2J.JillClothingWomen's Apparel89.38
3LOFTClothingWomen's Apparel89.22
4White House Black MarketClothingWomen's Apparel88.42
5TorridClothingWomen's Apparel88.26
6TalbotsClothingWomen's Apparel87.94
7Free PeopleClothingWomen's Apparel87.92
8Altar'd StateClothingWomen's Apparel86.97
9Chico'sClothingWomen's Apparel86.23
10Cato FashionsClothingWomen's Apparel85.99
1See's CandiesFood, Health & BeautyChocolate and Candy Stores90.88
2Rocky Mountain Chocolate FactoryFood, Health & BeautyChocolate and Candy Stores90.55
3LindtFood, Health & BeautyChocolate and Candy Stores88.72
4Russell StoverFood, Health & BeautyChocolate and Candy Stores87.92
5Great American CookiesFood, Health & BeautyChocolate and Candy Stores87.80
1SheetzFood, Health & BeautyConvenience Stores88.28
2WawaFood, Health & BeautyConvenience Stores87.89
3Love'sFood, Health & BeautyConvenience Stores87.61
4QuikTripFood, Health & BeautyConvenience Stores87.47
5ThorntonsFood, Health & BeautyConvenience Stores84.34
1Trader Joe'sFood, Health & BeautyDiscount Supermarkets89.26
2WinCo FoodsFood, Health & BeautyDiscount Supermarkets89.01
3AldiFood, Health & BeautyDiscount Supermarkets84.63
1Warby ParkerFood, Health & BeautyEyewear88.14
2MyEyeDr.Food, Health & BeautyEyewear87.55
3Pearle VisionFood, Health & BeautyEyewear85.82
4Cohen's Fashion OpticalFood, Health & BeautyEyewear85.33
5LensCraftersFood, Health & BeautyEyewear84.87
1HearUSAFood, Health & BeautyHearing Care85.61
2AmplifonFood, Health & BeautyHearing Care80.69
3BeltoneFood, Health & BeautyHearing Care79.76
1Bath and Body WorksFood, Health & BeautyPerfume and Cosmetics91.37
2Ulta BeautyFood, Health & BeautyPerfume and Cosmetics89.19
3Merle Norman CosmeticsFood, Health & BeautyPerfume and Cosmetics88.84
4SephoraFood, Health & BeautyPerfume and Cosmetics88.33
5LUSHFood, Health & BeautyPerfume and Cosmetics86.73
1Good Neighbor PharmacyFood, Health & BeautyPharmacies and Drugstores86.66
2Giant Eagle PharmacyFood, Health & BeautyPharmacies and Drugstores85.32
3Health Mart PharmacyFood, Health & BeautyPharmacies and Drugstores84.22
1WegmansFood, Health & BeautySupermarkets92.01
2PublixFood, Health & BeautySupermarkets90.88
3Natural GrocersFood, Health & BeautySupermarkets88.41
4Earth FareFood, Health & BeautySupermarkets88.35
5SproutsFood, Health & BeautySupermarkets87.97
6The Fresh MarketFood, Health & BeautySupermarkets87.89
7Weis MarketsFood, Health & BeautySupermarkets87.25
8Whole Foods MarketFood, Health & BeautySupermarkets87.15
9Key FoodFood, Health & BeautySupermarkets86.65
10Harps Food StoresFood, Health & BeautySupermarkets86.16
1CostcoFood, Health & BeautySuperstores and Warehouse Club Stores88.16
2TargetFood, Health & BeautySuperstores and Warehouse Club Stores86.65
3Sam's ClubFood, Health & BeautySuperstores and Warehouse Club Stores85.67
4MeijerFood, Health & BeautySuperstores and Warehouse Club Stores85.39
5BJ'sFood, Health & BeautySuperstores and Warehouse Club Stores85.04
1Hobby LobbyHome GoodsArts and Crafts89.16
2MichaelsHome GoodsArts and Crafts86.56
3Jo-AnnHome GoodsArts and Crafts85.91
4Old Time PotteryHome GoodsArts and Crafts85.61
5Artist & Craftsman SupplyHome GoodsArts and Crafts85.19
1O'Reilly Auto PartsHome GoodsAuto Supplies85.73
2Advance Auto PartsHome GoodsAuto Supplies84.98
3AutoZoneHome GoodsAuto Supplies84.84
12nd & CharlesHome GoodsBookstores92.84
2Barnes & NobleHome GoodsBookstores89.67
3Books-A-MillionHome GoodsBookstores87.52
1Bass Pro ShopsHome GoodsCamping & Outdoor Gear (Hunting, Fishing)90.47
2Cabela'sHome GoodsCamping & Outdoor Gear (Hunting, Fishing)89.74
3REIHome GoodsCamping & Outdoor Gear (Hunting, Fishing)89.48
4Sportsman's WarehouseHome GoodsCamping & Outdoor Gear (Hunting, Fishing)86.55
5Sierra Trading PostHome GoodsCamping & Outdoor Gear (Hunting, Fishing)85.00
1HomesenseHome GoodsDiscount Home Goods88.30
2Tuesday MorningHome GoodsDiscount Home Goods86.22
3Five BelowHome GoodsDiscount Home Goods84.27
1American Signature FurnitureHome GoodsFurniture87.06
2American Furniture WarehouseHome GoodsFurniture87.00
3IKEAHome GoodsFurniture86.50
4La-Z-BoyHome GoodsFurniture85.74
5Conn's HomePlusHome GoodsFurniture85.21
1Crate&BarrelHome GoodsHome Goods & Decor88.42
2HomeGoodsHome GoodsHome Goods & Decor86.72
3World MarketHome GoodsHome Goods & Decor86.29
4Kirkland's HomeHome GoodsHome Goods & Decor85.88
5Pier 1Home GoodsHome Goods & Decor85.56
1Tractor Supply CoHome GoodsHome Improvement Stores87.48
2MenardsHome GoodsHome Improvement Stores86.57
3Lowe'sHome GoodsHome Improvement Stores85.75
4Rural KingHome GoodsHome Improvement Stores85.41
5Home DepotHome GoodsHome Improvement Stores85.26
1PetsenseHome GoodsPet Care87.64
2PetSmartHome GoodsPet Care87.29
3Pet Supplies PlusHome GoodsPet Care87.09
4Pet DepotHome GoodsPet Care86.53
5PETCOHome GoodsPet Care85.29
1Ethan AllenHome GoodsPremium Furniture92.48
2Havertys FurnitureHome GoodsPremium Furniture88.74
3Ballard DesignsHome GoodsPremium Furniture87.97
4BassettHome GoodsPremium Furniture87.64
5Pottery BarnHome GoodsPremium Furniture87.39
1Golf GalaxyHome GoodsSporting Goods/Equipment (Team sports, Golf etc.)90.15
2ScheelsHome GoodsSporting Goods/Equipment (Team sports, Golf etc.)89.79
3Academy Sports + OutdoorsHome GoodsSporting Goods/Equipment (Team sports, Golf etc.)87.10
4PGA Tour SuperstoreHome GoodsSporting Goods/Equipment (Team sports, Golf etc.)86.28
5Hibbett SportsHome GoodsSporting Goods/Equipment (Team sports, Golf etc.)84.98
1LEGOHome GoodsToys92.04
2Disney StoreHome GoodsToys89.75
3Build-A-Bear WorkshopHome GoodsToys86.70

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The America's Best Retailers 2023 rankings were identified from the results of an independent survey of more than 9,000 U.S. customers who have shopped at the retailers in-person in the past three years. In total, over 140,000 evaluations were collected. The awarded retailers each received on average 100 evaluations from customers.

The survey was conducted on retailers from 39 categories, providing results for a broad-spectrum of customer experiences in traditional retail.

For each category, only retailers present in at least two census regions have been included in the list (exceptions made for retailers with 600 or more locations).

In total, the survey took an average of 9-11 minutes to complete, and the field period ran from February to March 2023.

The final assessment and rankings were based on the Likelihood of Recommendation (50% of the final score) and five evaluation criteria (also 50% of the final score):

1. Products: measures the quality, price, range and variety of products offered in-store.

2. Customer Service: measures the friendliness, helpfulness, and availability of employees in-store.

3. Atmosphere: measures the general atmosphere, lighting/illumination, music and cleanliness of stores.

4. Accessibility: measures the parking availability, store hours and convenience of store location.

5. Shop Layout: measures the order that products are displayed, aisle size, product presentation, mannequins and store size.

The top 3-10 retailers based on category size receiving the highest scores in each category were awarded as America's Best Retailers 2023.

Disclaimer: The rankings are comprised exclusively of retailers that are eligible regarding the scope described in this document. A mention in the ranking is a positive recognition based on peer recommendations and publicly available data sources at the time. The ranking is the result of an elaborate process which, due to the interval of datacollection and analysis, is a reflection of the last three calendar years. Furthermore, events following March 31, 2023, and/or pertaining to individual persons affiliated/associated to the retailers were not included in the metrics. As such, the results of this ranking should not be used as the sole source of information for future deliberations. The information provided in this ranking should be considered in conjunction with other available information about retailers or, if possible, accompanied by a visit to a retailer. The quality of retailers that are not included in the rankings is not disputed.

About Statista R: Statista R is a world leader in the creation of company, brand, and product rankings, based on comprehensive market research and data analysis.

With a team of over 100 expert analysts and partnerships with more than 50 media publications across all continents, Statista creates transparency for consumers and helps companies build trust and recognition across a plethora of industries and product categories.

Please visit for further information about Statista R and our rankings.

Download the full methodology here.