Airlines

Airlines Pay Flyers for Cancellations and Delays in Europe. Why Not Here?

On Wednesday morning all domestic flights were grounded for hours after the F.A.A.'s flight safety data system experienced an outage caused by a "damaged" database file, creating chaos from coast to coast. But it was the unprecedented holiday meltdownof Southwest Airlines that should have been the impetus to create the kinds of protection and compensation that European passengers take for granted.

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